RETURNS POLICY

Returns Policy 

We offer a simple 30-day peace-of-mind promise so you can shop with confidence.

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We truly value you as a customer, and we want you to feel supported every step of the way. While we’re unable to accept returns on opened or used personal-care items (bath, body, and skincare) for hygiene and safety reasons, we’re still here to help you find the best solution. We want to do right by you while keeping things fair for everyone.

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1. How Do I Request a Return, Exchange, or Store Credit?
To request a return, exchange, or store credit, contact us within 30 days of purchase at gloterrapy@gmail.com. Include your order number, the product name(s), and clear photos of the product (including the label and remaining amount if the item has been opened). If you experienced an unexpected reaction, please include a photo of the area affected.

• All requests must be initiated within 30 days of purchase.

• Photos are required for all requests so we can review quickly.

• Returns and exchanges must be approved before sending anything back. Items sent without prior approval may be refused and will not be eligible for a refund, exchange, or store credit.

 

2. Can I Return an Unused Product for a Refund?
If you received the wrong product or changed your mind before opening it, you may request a return as long as the item is unopened, unused, and in its original condition. Contact us as soon as possible after delivery with clear photos of the unopened item. Once your return is approved and we receive the item back in its original condition, eligible refunds are issued to your original payment method. If the return is not due to our mistake, return shipping is the customer’s responsibility. Original shipping charges (if any) are non-refundable. If we sent the wrong item or made an error, we will cover return shipping or provide a prepaid return option when applicable.

 

3. What If I Already Opened or Used the Product?
Opened or used personal-care items are not eligible for a cash refund. If you experience irritation, a reaction, or unexpected sensitivity after trying a product, contact us within 30 days of purchase so we can review your request and help with the best next step. Photos are required and must show the product label and remaining amount, and any visible irritation if applicable.

 

4. What If My Item Arrives Damaged or Incorrect?
If you receive an item that is damaged (the product itself, not just minor outer-box wear) or incorrect, contact us within 15 days of delivery. Include your order number and clear photos of the item, inner packaging, and shipping box (including the shipping label) so we can document the issue and resolve it quickly.

 

5. What If My Product Melts or Changes Texture During Shipping?
Because we use natural butters and oils, warm temperatures during transit can occasionally soften or melt products like body butters, balms, and tallow-based items. This is normal and does not affect product quality. If your item arrives softened, place it upright in a cool room or refrigerator until it returns to its usual texture. If you’re unsure whether your item is still okay, email us photos and we’ll gladly help.

 

6. How Long Do Refunds Take?
Approved refunds are issued to your original payment method. Please allow 5–10 business days for your bank or card provider to post the refund.

 

7. What Items Are Not Returnable?
Gift cards and final sale/promotional items (if marked as such) are not eligible for return or exchange. We cannot accept or refund any unsolicited returns or items sent to us without prior approval.

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Quick Reminder

All ingredients are listed on each product page. If you have sensitivities or allergies, please review ingredients before purchasing. You’re also welcome to email us for help choosing the best fit for your needs.

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